1. Who We Are
AV-Masters is a low-voltage and audio/video integration company specializing in
smart homes, Control4 automation, custom theaters, 4K surveillance cameras and enterprise-style
home networking. When this policy mentions “we”, “us” or “our”, it refers to AV-Masters as the
controller of your information for our home automation and AV services.
2. Information We Collect
We collect information in three main ways:
- Information you provide directly – such as your name, phone number,
email address, service address and project details when you fill out a form or contact AV-Masters
about a smart home automation, theater, camera or networking project.
- Communication records – including emails, call notes or messages related to
your project so we can respond, document requirements and keep track of specifications.
- Basic website usage data – such as pages visited, approximate location and
device type, typically collected through analytics tools to help improve our website and services.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes for home automation and AV work.
- Schedule consultations, site visits and installations for your Los Angeles property.
- Design, engineer and document your AV-Masters smart home, theater, camera or networking system.
- Send important updates about your project, scheduled service or system changes.
- Improve our website, services and customer experience for future smart home projects.
4. Sharing of Information
We do not sell your personal information. We may share limited details only when necessary:
- With trusted vendors or subcontractors that assist with your project (for example,
when scheduling deliveries, programming support or warranty services for your AV or automation system).
- With service providers that host our website, email or analytics tools.
- When required by law, regulation, subpoena or legal process.
5. Data Security
We take reasonable technical and organizational measures to protect the information
we handle, including secure passwords, restricted access to project files and
industry-standard security practices for our systems. However, no method of transmission
or storage can be guaranteed 100% secure, and you share information at your own risk.
6. Cookies & Analytics
Our website may use cookies or similar technologies to understand how visitors use the site,
measure traffic and improve content. You can usually control or disable cookies in your
browser settings, but some site features may not function properly without them.
7. Third-Party Links
Our website may include links to third-party sites (for example, equipment manufacturers,
social media or review platforms). We are not responsible for the content or privacy practices
of those external sites. We encourage you to review their policies before sharing information.
8. How Long We Keep Your Information
We generally retain project-related information for as long as reasonably necessary to:
complete your work, provide warranty or support, maintain records for business and tax
purposes, and comply with applicable laws. If you would like us to update or remove your
contact details from our active marketing list, you can request that at any time.
9. Your Choices & Rights
Depending on where you live, you may have certain rights regarding your personal information,
such as the ability to:
- Request access to the information we hold about you.
- Request corrections if your information is inaccurate or incomplete.
- Ask us to limit or stop using your information for marketing communications.
To make a request, please contact us using the details below. We may need to verify your identity
before fulfilling certain requests.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal
requirements or best practices. When we do, we will update the “Last Updated” date at the bottom
of this page. Continued use of our website or services after changes are posted means you accept
the revised policy.
11. Contacting AV-Masters
If you have any questions about this Privacy Policy or how we handle your information for smart home automation,
home theater, camera or networking projects, you can reach us at:
- Phone: (888) 588 1662
- Email: info@av-masters.com
- Service Area: Greater Los Angeles & surrounding communities
Last Updated: November 2025
